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Insights / Explorer Hotels

Brand as a Management Tool

The Success Model
of the Explorer Hotels

The Explorer Hotels are an outstanding example of holistic brand management, continuously developing their brand profile and embedding it throughout the entire organization.

The Explorer Hotels are a group of companies based in Oberstdorf in the Allgäu region, established in 2010. Currently, there are eleven locations in the German-speaking Alpine region, each with approximately 100 rooms: Oberstdorf, Neuschwanstein, Berchtesgaden, Garmisch, Montafon, Zillertal, Hinterstoder, Ötztal, Bad Kleinkirchheim, and Stubaital. The 12th Explorer Hotel will open in November 2026 in Bayrischzell.

The Trendy Base Camp for Active Alpine Explorers

The core of the brand is the guiding idea of the “trendy base camp for active Alpine explorers.” This fundamental concept serves as both an external promise and an internal management mandate. The hotels do not see themselves as traditional accommodation providers, but rather as functional starting points for active mountain experiences. Accordingly, classic hotel services are deliberately reduced to a minimum and consistently tailored to the needs of active guests. Instead of extensive wellness or luxury offerings, the focus is on a rich, energizing breakfast, well-thought-out infrastructure such as sports lockers, workbenches for bikes and skis, and insider tips for tours. The Explorer Hotels are places of arrival and departure for people united by an insatiable curiosity and enthusiasm for mountain sports. All strategic decisions – from site selection and service offerings to the design of touchpoints – are consistently aligned with this profile.

The Role of Brand as a Management Tool in Employer Branding

The role of brand as a management tool in employer branding is particularly evident. At Explorer Hotels, employees are “Explorer Buddies” who meet guests at eye level and share their passion for mountain sports. The brand values – the so-called “Explorer Spirit” – shape daily interactions within the team. Values such as trust and personal responsibility, openness, and genuine joy in dealing with people are not just articulated but consistently lived. This unpretentious culture of values makes Explorer Hotels attractive to suitable talent and simultaneously ensures high identification and long-term retention.

The brand also sets clear guidelines for key future topics – above all, how to approach sustainability. At the Explorer Hotels, sustainability is not a marginal issue but a deep conviction. Anyone who sees themselves as a base camp for Alpine explorers takes responsibility for this very natural environment.

Accordingly, sustainability is not understood as a mandatory program, but as a lived attitude that shapes decisions at all levels.

This attitude is initially reflected in the consistent structural and technical implementation: The hotels are built to 100% passive house standards, use green electricity as well as photovoltaic and solar thermal systems, and optimize their energy and water consumption through efficient systems. Crucially, however, the brand also provides orientation where things become uncomfortable. For example, Tetra Pak juices were consistently banned from all properties. And even orange juice, which is almost standard in the industry, was removed – simply because it is not regional.

The Explorer Hotels also make this commitment measurable. The overarching goal is the consistent reduction of the CO₂ footprint. Accordingly, all measures and decisions systematically contribute to this goal. This is based on transparent and holistic emissions accounting according to the established Scope model, which considers all three scopes. In doing so, the Explorer Hotels go significantly beyond industry standards and play a pioneering role in the hotel industry. Key figures such as the proportion of guests and employees who travel by public transport make progress concretely visible and manageable. They also remain consistent in the selection of partners, relying on regional and ecologically certified suppliers to reduce emissions along the entire value chain and simultaneously strengthen local economic cycles.

This creates a vacation with a doubly good feeling for guests: an intense nature experience – and at the same time the awareness of making a positive contribution with their stay.

In summary, the Explorer Hotels demonstrate how brand extends far beyond communication: as a clear framework for orientation, as a cultural foundation, and as a benchmark for consistent daily decisions. By making the brand core tangible in all areas, a high level of credibility is created both internally and externally. This is precisely the strength of modern brand management – not as a decorative element, but as an effective management tool for sustainable corporate success.

Questions & Answers

3 Questions for Katja Leveringhaus & Jürnjakob Reisigl – The Founders of Explorer Hotels

Ein lächelnder Mann und eine Frau posieren vor einer grünen Explorer-Hotels-Wand.

What does the brand as a “common thread” mean to you in the development of Explorer Hotels?

“Brand is the key to the guest. You cannot be without a brand – without a brand, we have no right to exist. The art is to give the guest a promise as a brand and to fulfill their needs.”

How have the Explorer Hotels revolutionized traditional hospitality in the Alpine region?

“We thought differently about hospitality than the classic Alpine hotel in 2007/8, and we uncompromisingly focused on the needs of our target group. Our approach was more efficient, faster, simpler, more digital, and yet guest-oriented and targeted.”

How does this consistent brand management pay off economically?

“Our economic success is based on a clearly focused and efficient, customer-oriented brand model that combines lean structures and efficiently organized processes – always imbued with brand values. This consistency also provides clarity and orientation for our team, increases efficiency, and reduces unnecessary friction. Everyone and everything is oriented towards the brand – this simplifies many things, both at an operational and strategic level. Consistent brand management was and remains a prerequisite for our growth.”

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Eine lächelnde Frau mit runder Brille und gemustertem Oberteil blickt in die Kamera.
From Hanna-Lena Huck, MSc 10.08.2026

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